.png){kind=logo}
At Prime Way Travels, we aim to make taxi and travel bookings simple, convenient, transparent, and reliable. This Booking Policy explains the general terms and procedures applicable to taxi bookings, outstation cabs, airport transfers, railway station transfers, sightseeing tours, and other travel services offered by Prime Way Travels.
By making a booking with Prime Way Travels, you acknowledge and agree to the booking terms mentioned below.
Customers can make a booking through the booking options and contact channels available on the Prime Way Travels website.
To process a booking, customers may be required to provide:
Submitting a booking request does not automatically guarantee vehicle availability. A booking will be considered confirmed only after Prime Way Travels verifies the booking details and provides confirmation to the customer.
Confirmation may be provided through phone, WhatsApp, SMS, email, or another communication method used by Prime Way Travels.
Depending on the vehicle type, journey distance, travel date, booking category, or service requirements, an advance payment may be required to confirm a booking.
The required advance amount and payment instructions will be communicated to the customer before confirmation where applicable.
Customers are responsible for providing complete and accurate information at the time of booking.
Any incorrect pickup location, destination, contact number, travel date, pickup time, passenger information, flight details, or other booking information may affect the service.
Prime Way Travels will not be responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.
Customers may select a vehicle category based on availability and the requirements of their journey.
Our fleet may include Hatchbacks, Sedans, SUVs, Ertiga, Innova Crysta, Toyota Hycross, Tempo Travellers, and Luxury Vehicles.
In exceptional circumstances, Prime Way Travels may provide a similar or comparable vehicle if the originally selected vehicle becomes unavailable due to operational reasons, maintenance, breakdown, or other unforeseen circumstances.
The applicable fare will be communicated at the time of booking. Depending on the service and package, additional charges may apply for expenses that are not included in the quoted fare.
Additional charges may include:
Customers should be ready at the agreed pickup location at the confirmed pickup time.
Prime Way Travels will make reasonable efforts to provide timely pickup. However, delays may occur because of traffic, road conditions, weather, accidents, road closures, or other circumstances beyond our reasonable control.
Customers booking airport transfers should provide accurate flight information, including flight number and arrival or departure details where required.
Flight delays, cancellations, baggage delays, or changes in flight schedules may affect the pickup arrangement. Additional waiting charges may apply depending on the circumstances and booking terms.
Customers booking railway station pickup or drop services should provide accurate train information wherever possible.
Train delays may result in additional waiting time. Applicable waiting charges may be charged according to the booking terms.
Outstation taxi bookings are provided according to the agreed route, vehicle category, travel dates, and package details.
Any additional destination, extra kilometers, additional sightseeing point, route change, or extension of the journey may result in additional charges.
Agra sightseeing and other sightseeing services are provided according to the itinerary agreed upon at the time of booking.
Customers requesting additional sightseeing locations or changes to the agreed itinerary may be charged for additional distance, time, parking, entry, or other applicable expenses.
Customers are expected to be available at the agreed pickup location and time.
Additional waiting charges may apply if the customer is unavailable at the pickup location or requests the driver to wait beyond the included waiting period.
Customers may request changes to their booking, including travel date, pickup time, destination, vehicle category, or itinerary.
All changes are subject to availability and may result in additional charges depending on the revised booking requirements.
Customers who wish to cancel a confirmed booking should contact Prime Way Travels as early as possible.
Cancellation charges and refund eligibility will be governed by our applicable Refund & Cancellation Policy.
If a customer does not appear at the agreed pickup location and cannot be contacted using the registered contact details, the booking may be treated as a no-show.
No-show bookings may be non-refundable because the vehicle and driver may have already been allocated for the journey.
Customers are expected to:
Customers should ensure that their luggage is suitable for the selected vehicle and passenger capacity.
Customers are responsible for their personal belongings and valuable items during the journey. Prime Way Travels recommends keeping valuable belongings with you and not leaving them unattended in the vehicle.
Our drivers are expected to operate vehicles responsibly and follow applicable traffic and safety regulations.
Customers must not ask or pressure the driver to exceed legal speed limits, violate traffic rules, or undertake any unsafe activity.
All bookings are subject to vehicle and driver availability. During weekends, holidays, festivals, peak tourist seasons, and special events, availability may be limited.
Customers are therefore encouraged to make bookings in advance whenever possible.
Prime Way Travels will make reasonable efforts to provide services according to the confirmed booking. However, unforeseen circumstances such as traffic congestion, accidents, severe weather, road closures, vehicle breakdowns, government restrictions, strikes, or other events beyond our reasonable control may cause delays or service changes.
If a booking is made through a third-party platform, agent, hotel, travel agency, or other service provider, additional terms may apply according to that booking channel.
Customers should review the applicable terms provided by the third-party service provider at the time of booking.
Customer information collected during the booking process will be handled in accordance with the Prime Way Travels Privacy Policy.
Information may be used for booking confirmation, customer communication, service delivery, payment processing, and customer support.
Prime Way Travels may update or modify this Booking Policy from time to time. Updated terms will be published on this page and may apply to bookings made after the updated policy becomes effective.
If you have any questions regarding bookings, vehicle availability, fares, cancellations, changes, or travel services, please contact Prime Way Travels through the contact details provided on our website.
Thank you for choosing Prime Way Travels. We look forward to providing you with a safe, comfortable, reliable, and convenient travel experience.
Email Address
info@primewaytravels.in