Privacy Policy

Privacy Policy

At Prime Way Travels, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our taxi and travel services.

By using our website or booking our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you make a booking, submit an enquiry, contact us, or request our travel services.

This information may include:

  • Full name
  • Mobile number
  • Email address
  • Pickup and drop-off locations
  • Travel date and pickup time
  • Flight or train details, where applicable
  • Number of passengers
  • Vehicle or travel requirements
  • Booking and payment-related information
  • Other information provided voluntarily by you

2. How We Use Your Information

Prime Way Travels may use the information collected from you for purposes including:

  • Processing and confirming taxi or travel bookings
  • Providing airport and railway station transfers
  • Arranging sightseeing and outstation taxi services
  • Communicating booking details and updates
  • Responding to customer enquiries and requests
  • Providing customer support
  • Processing payments where applicable
  • Improving our website and services
  • Preventing fraudulent or unauthorized activity
  • Meeting applicable legal or regulatory requirements

3. Booking Information

When you book a taxi or travel service with us, we may need to share relevant booking information with the driver, chauffeur, vehicle operator, or service partner responsible for fulfilling your booking.

Only information reasonably required to provide the requested service will be shared for operational purposes.

4. Payment Information

Where online or digital payments are available, payment transactions may be processed through third-party payment service providers.

Prime Way Travels does not intend to store complete debit card, credit card, banking passwords, or other sensitive payment credentials on its own servers unless specifically required and legally permitted.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and improve the overall user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, approximate location information, and website usage data.

This information may be used to maintain website security, analyze website performance, improve our services, and understand how visitors use our website.

7. Communication with Customers

We may contact you using the contact information provided by you for purposes related to your booking or enquiry, including booking confirmation, pickup details, driver information, service updates, payment information, or customer support.

Where applicable, promotional communications may be sent in accordance with applicable laws and your preferences.

8. Sharing of Information

Prime Way Travels does not sell or rent your personal information to third parties.

Your information may be shared where reasonably necessary with:

  • Drivers and chauffeurs providing your booked service
  • Vehicle or travel service partners
  • Payment processing providers
  • Website hosting and technology service providers
  • Customer support service providers
  • Government authorities or law enforcement where legally required

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

10. Data Retention

We may retain customer information for as long as reasonably necessary to provide our services, maintain booking and business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer required, we may delete or securely dispose of it in accordance with applicable requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Prime Way Travels is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Our services and website are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

13. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to request access, correction, updating, or deletion of certain information.

If you would like to make a privacy-related request, you can contact Prime Way Travels using the contact details available on our website.

14. Changes to This Privacy Policy

Prime Way Travels may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on this page. We recommend reviewing this page periodically for the latest information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Prime Way Travels through the contact details provided on our website.

By using the Prime Way Travels website or our travel services, you acknowledge that you have read and understood this Privacy Policy.

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