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Welcome to Prime Way Travels. By booking or using our taxi, cab, sightseeing, airport transfer, outstation travel, or tour services, you agree to the following Terms & Conditions. Please read these terms carefully before making a booking.
All taxi and travel bookings are subject to availability. A booking will be considered confirmed only after the required booking details have been received and confirmation has been provided by Prime Way Travels.
Customers are responsible for providing accurate information including pickup location, drop location, travel date, pickup time, passenger details, contact number, and any other information required for the journey.
The applicable fare will be communicated to the customer at the time of booking. Depending on the type of service, the fare may include the agreed taxi charges and may exclude toll taxes, parking charges, state taxes, entry fees, driver allowance, or other applicable expenses unless specifically mentioned in the booking.
Customers are required to make payments according to the payment terms communicated at the time of booking. Prime Way Travels reserves the right to revise fares where additional services, route changes, waiting time, extra kilometers, or other additional charges are applicable.
Cancellation charges may apply depending on the vehicle type, booking category, travel date, and time of cancellation. Customers should contact Prime Way Travels as early as possible if they wish to cancel or modify their booking.
Any advance payment or booking amount may be subject to applicable cancellation or administrative charges. The refund amount, where applicable, will be determined according to the cancellation terms communicated at the time of booking.
Any request to change the pickup location, destination, travel date, pickup time, vehicle type, or other booking details is subject to availability and may result in additional charges.
Route changes or additional stops requested during the journey may also result in additional charges.
Customers should be available at the agreed pickup location and time. Prime Way Travels will make reasonable efforts to provide timely pickup services; however, delays may occur due to traffic, weather conditions, road closures, vehicle breakdowns, unforeseen circumstances, or other factors beyond our reasonable control.
Customers should provide correct pickup details and remain reachable on the registered contact number during the journey.
Prime Way Travels provides vehicles according to the category selected during booking. In certain circumstances, the company may provide a similar vehicle of the same or comparable category due to availability, maintenance, operational requirements, or unforeseen circumstances.
Drivers are expected to follow applicable traffic rules and provide professional service. Customers are requested to cooperate with the driver and follow reasonable safety instructions throughout the journey.
Additional charges may apply for services or circumstances not included in the original booking, including:
Waiting charges may apply if the customer is not available at the agreed pickup time or requests the driver to wait beyond the included waiting period, if any.
For airport and railway station pickups, customers should provide accurate flight or train information where requested so that reasonable coordination can be arranged.
Customers are expected to behave respectfully with the driver and take reasonable care of the vehicle during the journey. Customers must not use the vehicle for any illegal activity or carry prohibited items.
Any damage to the vehicle caused by intentional or negligent behavior may be recoverable from the responsible customer, subject to applicable law.
Smoking or any other activity prohibited by applicable law or company policy is not permitted inside the vehicle. Customers must comply with applicable safety regulations and should not interfere with the safe operation of the vehicle.
The driver may refuse a journey or stop a service where continuing the journey would create a serious safety risk or involve unlawful activity.
Customers are responsible for their luggage and personal belongings. Prime Way Travels recommends that customers do not leave valuable items unattended in the vehicle.
Prime Way Travels will make reasonable efforts to assist customers in recovering lost property but cannot guarantee recovery of lost or misplaced belongings.
Prime Way Travels will make reasonable efforts to provide reliable and timely services. However, the company cannot be held responsible for delays caused by circumstances beyond its reasonable control, including heavy traffic, accidents, road closures, extreme weather, natural disasters, government restrictions, strikes, vehicle breakdowns, or other unforeseen events.
Customers booking airport or railway station transfers should provide accurate arrival and departure details. Any additional waiting time caused by flight delays, train delays, baggage delays, or changes in arrival time may be subject to applicable waiting charges.
Outstation and sightseeing bookings are subject to the itinerary and package details agreed upon at the time of booking. Additional destinations, sightseeing points, route changes, extended usage, or additional kilometers may result in additional charges.
Prime Way Travels may collect customer information required to process bookings, provide travel services, communicate with customers, and manage customer support. Customer information will be handled in accordance with our applicable privacy practices and policies.
Prime Way Travels will make reasonable efforts to provide safe, reliable, and professional travel services. However, the company shall not be responsible for losses, delays, inconvenience, or expenses arising from circumstances beyond its reasonable control, subject to applicable law.
Prime Way Travels reserves the right to update or modify these Terms & Conditions from time to time. Updated terms may be published on this website and will apply to bookings made after the updated terms become effective.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes relating to our services shall be subject to the applicable jurisdiction of the courts having authority over Agra, Uttar Pradesh, subject to applicable law.
If you have any questions regarding these Terms & Conditions, booking policies, cancellation, fares, or our travel services, please contact Prime Way Travels through the contact details provided on our website.
By booking a service with Prime Way Travels, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Email Address
info@primewaytravels.in