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At Prime Way Travels, we aim to provide reliable, transparent, and customer-friendly taxi and travel services. This Refund & Cancellation Policy explains the terms applicable to cancellations, booking changes, refunds, and payments made for our taxi, cab, sightseeing, airport transfer, outstation, and tour services.
By making a booking with Prime Way Travels, you acknowledge and agree to the terms mentioned in this policy.
A booking is considered confirmed only after the required booking information has been received and confirmation has been provided by Prime Way Travels.
Depending on the service, vehicle type, travel date, and booking requirements, an advance payment may be required to confirm the booking.
Customers who wish to cancel a confirmed booking should contact Prime Way Travels as soon as possible.
Cancellation charges may apply depending on the type of booking, vehicle category, travel date, time remaining before pickup, and any advance payment already made.
For certain bookings, especially during peak seasons, holidays, special events, or high-demand periods, different cancellation conditions may apply.
Unless a different cancellation policy has been specifically communicated at the time of booking, the following general cancellation guidelines may apply:
The exact cancellation and refund amount may vary according to the specific booking and will be communicated where applicable.
A booking may be treated as a no-show if the customer is unavailable at the agreed pickup location and cannot be reached through the contact information provided during booking.
In the event of a no-show, the booking amount may be non-refundable because the vehicle and driver may already have been allocated for the journey.
Requests to change the travel date, pickup location, destination, vehicle category, pickup time, or itinerary should be made as early as possible.
Changes are subject to vehicle and driver availability. Additional charges may apply if the revised booking results in additional distance, waiting time, vehicle usage, or other expenses.
In the unlikely event that Prime Way Travels is unable to provide the confirmed service due to operational issues, vehicle availability, or other circumstances within our reasonable control, we will make reasonable efforts to provide an alternative vehicle or service of a comparable category.
If a suitable alternative cannot be arranged and the booking is cancelled by Prime Way Travels, the customer may be eligible for a refund of the amount paid for the affected service, subject to the circumstances of the booking.
Prime Way Travels will make reasonable efforts to provide services on time. However, delays or service interruptions may occur because of traffic congestion, accidents, road closures, weather conditions, natural disasters, government restrictions, strikes, vehicle breakdowns, or other circumstances beyond our reasonable control.
Refund eligibility in such circumstances will depend on the specific situation, service provided, and applicable booking terms.
For airport and railway station transfers, customers should provide accurate flight or train information at the time of booking.
Flight or train delays may result in additional waiting time. Where applicable, waiting charges may be added according to the agreed booking terms.
Customers are requested to remain reachable on the registered phone number during airport and railway transfers.
For outstation trips, sightseeing packages, and multi-day travel bookings, cancellation and refund terms may vary depending on the duration, vehicle type, itinerary, accommodation or other services included in the booking.
Any non-refundable amount paid to third-party service providers may be deducted from the applicable refund.
Certain expenses may be non-refundable, including charges already paid to third-party suppliers, special vehicle arrangements, permits, reservations, transaction charges, or other costs incurred specifically for the customer's booking.
Once a refund has been approved, Prime Way Travels will initiate the refund using the applicable payment method or process agreed with the customer.
The time required for the refund to appear in the customer's bank account, card, UPI account, or other payment method may depend on the payment provider or banking institution.
Prime Way Travels is not responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial institutions.
Where a payment gateway, bank, card processor, or other third-party payment service charges a transaction or processing fee, such charges may be deducted from the refund where applicable.
To request a cancellation or refund, customers should contact Prime Way Travels using the contact information available on our website.
Customers may be required to provide booking details such as booking reference, registered mobile number, travel date, and payment information to help us verify the request.
Customers are responsible for providing accurate booking information, including pickup location, destination, travel date, time, passenger details, and contact information.
Prime Way Travels may not be responsible for refunds or additional expenses resulting from incorrect or incomplete information provided by the customer.
If you believe that a refund has not been processed correctly, please contact Prime Way Travels with your booking details and payment information. We will review the matter and make reasonable efforts to resolve the issue.
Prime Way Travels reserves the right to modify or update this Refund & Cancellation Policy from time to time.
Any updated policy will be published on this page. Customers are encouraged to review the policy before making a booking.
If you have any questions regarding cancellations, refunds, booking changes, or payments, please contact Prime Way Travels through the contact details provided on our website.
We aim to handle all cancellation and refund requests fairly and transparently while providing the best possible travel experience to our customers.
Email Address
info@primewaytravels.in